FAQ
FAQ
Q: Are Ausmary beauty products safe for my skin?
A: Yes! All Ausmary products are made with carefully selected, skin-friendly ingredients and undergo strict quality testing. Our formulas are designed to be gentle and suitable for everyday skincare and beauty routines.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping within the USA usually takes 3–7 business days. International shipping may take 7–21 business days depending on customs and the destination country.
Q: Can I track my order?
A: Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number so you can easily track your package through the carrier’s website.
Q: What if my product arrives damaged or defective?
A: If your item arrives damaged or defective, please contact us within 7 days of delivery at service@ausmary.com and include photos of the product. Our team will gladly arrange a replacement or issue a refund.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 business days before shipment. Once the order has been processed or shipped, cancellations or changes may no longer be possible. Please contact us as soon as possible if you need assistance.